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Welcome to the family

Make your pet's life easier

If you care for an aging, disabled, or injured pet, you've come to the right place!

We want to offer you 5% OFF for your aging, disabled, or injured pet

In order to receive this offer,

click the button below and enter your email address

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What Makes the SureFit® Calculator the Best Choice?

SureFit® Guarantee: we guarantee the perfect size, or we’ll pay your return shipping costs if an exchange is needed. That way there’s no doubt your pet will get the perfect fit.

We highly recommend using our SureFit® Calculator as it ensures the perfect custom fit for your pet. It requires a couple measurements, but only so we can provide your pet with the very best experience.

We recognize this takes a few minutes of your time, but those minutes are worth the happiness your pet will experience once they try out their wheelchair for the first time. Our wheelchairs have already helped more than 81,000 other pets. Let’s make that 81,001!

Other companies simply have you select a wheelchair based on weight, but that often results in a poor fit. Why? A 30 lb bulldog has a very different body type from a 30 lb corgi, but those companies will provide both with the same wheelchair.

Use the SureFit Calculator

Got Questions?

Over the past 20 years, our pet mobility experts have handled more than 49,000 calls. No matter your question, we've got the answer. Give us a call!

Call us now at (888) 439-3942

Call Us Now

FAST FREE SHIPPING

ON ANY ORDER $49 OR MORE

Applied automatically at checkout

Some exclusions apply. Free shipping on orders over $49 will be automatically applied at checkout for delivery within the continental US only. International shipping rates and shipping to Alaska, Hawaii, and Puerto Rico will be calculated based on order’s size, weight, and final destination. Oversized products are not included.

Terms & Ordering Info

Low Price Guarantee

We work hard with our suppliers to make sure that we are able to offer you the best price on their products.

Coupons

Only one coupon may be applied per purchase

Shipping Policy

  1. All orders $49 or more shipping within the Continental US are eligible for free shipping. *Some product exclusions apply.
  2. Our mission is to ensure that your shipment arrives to you and your pet as quickly as possible. We make every effort to ship within 24 hours of receiving the order. Our shipping department processes product Monday through Friday. We do use multiple shipping partners to assist with the delivery of products – USPS, FedEx, and UPS. Delivery is typically between 1-5 days unless an Overnight option is chosen. International shipments are guaranteed as far as Customs in that same time frame.
  3. Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
  4. We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
  5. Some products are drop-shipped directly from the manufacturer. Their policies and shipping times may differ from ours, these products are not eligible for free shipping.

Not sure when to expect your order? Call our Customer Service team toll free at 1-888-253-0777 Monday through Friday. You can also chat, FaceTimetext or email, and we’ll get back to you as soon as possible.

Please Note: All orders are shipped once payment has been received. Orders paid by check will not ship until payment has cleared.

International Shipping

Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.

Walkin’ Pets products are shipped to over 150 countries around the world. You will be responsible, though, for shipping and handling charges. Your shipping rates are calculated based on your order’s size, weight, and the final destination of the order. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. All international orders will be verified with customer service thru email before shipping.

USPS Priority Mail Express International™ will arrive at customs in 3-5 business days.
USPS Priority Mail International® will arrive at customs in 6-10 business days.

IMPORTANT: Many countries charge additional taxes, duties, and import fees. You are responsible and agree to find out if any additional charges apply and pay for all of these charges.

Delivery information HandicappedPets.com
For in-stock items ordered by 12PM Eastern Time.

Orders placed after 12 PM are shipped the following day (weekends and holidays excluded)

Ordered
Next-Day Service
Delivered
2-Day Service
Delivered
3 Day Service
Delivered
Ground
Service Delivered
Mon
Tues
Wed
Thurs
Thurs-Mon
Tues
Wed
Thurs
Fri
Fri-Tues
Wed
Thurs
Fri
Mon
Mon-Wed
Thurs
Fri
Mon
Tues
Tues-Thurs
Fri
Mon
Tues
Wed
Wed-Fri
Sat
Tues
Wed
Thurs
Thurs-Mon
Sun
Tues
Wed
Thurs
Thurs-Mon

Add 1 day for holidays.

Please note that the timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays or other unforeseen circumstances beyond our control. Packages do not require a delivery signature and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the UPS driver.

Items Not Received:

All items are shipped by a traceable method. This means that if you do not receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:

  1. Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.
  2. If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowner’s insurance company and the shipper. Your homeowner’s insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.
  3. If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense. Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.

DISPUTES: Chargebacks from the Credit Card Company. A “Chargeback” is when you contact your credit card processor to report that a company did not honor its terms and conditions. It is never necessary to create a chargeback with Walkin’ Pets because we ALWAYS live up to our agreements in our “Terms and Conditions”. If you do not feel that we have, contact us. If you file for a chargeback anyway, we will dispute the chargeback with the credit card company by any means necessary. If the credit card company rules in our favor, you will be charged for any and all attorney fees, court costs, and filing fees — potentially in the thousands of dollars.

You agree, as part of these terms and conditions, that in the event you wish to file a dispute:

  1. To contact us and allow us to resolve the issue. If representatives are unavailable, you agree to leave a message referring to a “Disputed Charge” or contact our customer care team with ‘Disputed Charge’ in the subject.
  2. To give us up to 2 working days to return your call or message, although typically we will respond immediately. If you are not available we will leave a message or email you.
  3. To give us up to 3 working days after we have spoken with you and you have explained the dispute to us, and provided any documentation we need to validate your dispute.

You further agree that if you file a dispute with your credit card company or payment processor before completing this process, you will pay 25% of the purchase price of the product, including shipping, to cover the time and resources we need to process your claim with the credit card company and that you will pay the fee regardless of the outcome of the investigation. If, after speaking with you, we cannot resolve the issue to your satisfaction and you do institute a chargeback, you agree to pay the 25% processing fee, plus attorney fees, court costs, and filing fees if the credit card company does not rule in your favor.

REFUSED DELIVERY: Please do not refuse delivery as we do get charged for this. If you refuse delivery, you will be charged a 10% restocking fee, plus the shipping charges for the return of your product.

Our Restocking Fee

At Walkin’ Pets, we strive to deliver the highest quality products for your pets. If you are reading this, then we owe you a huge THANK YOU for choosing us and becoming a part of our family. As part of our family, we are here for you every step of the way. Did your product not fit? Do you need something different? If you’re not sure and want to talk with us about a return, give us a call or send us a message, we would love to speak with you!

We understand that having an elderly, disabled, or special needs pet comes with many unknowns, and want to help make things as easy as possible.

  • All returns require an RMA number which will be generated when contacting the customer care team through the website, email, or call us at 888-253-077.
  • Returns – If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 30 days of receiving the product.

       When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount, less the restocking fee & any postage costs incurred.

             If the product we receive is determined NOT to be eligible for a full refund, then we will notify you with an explanation of why it was determined not to receive a refund (see “RETURN ELIGIBILITY”). In this case, you will have the following options:

RETURN ELIGIBILITY

  • All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full refund, minus charges (restocking fee & postal costs).
  • All products MUST be returned within 30 days of receiving your purchase.
  • Items returned to us without notification will NOT be eligible for a refund.
  • We will NOT accept returns on any products that our inspection team is unable to make new. This includes but is not limited to damage, hair & smells.
  • An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care.

At Walkin’ Pets, we strive to deliver the highest quality products for your pets. If you are reading this, then we owe you a huge THANK YOU for choosing us and becoming a part of our family. As part of our family, we are here for you every step of the way. Did your product not fit? Do you need something different? If you’re not sure and want to talk with us about an exchange or return, give us a call or send us a message, we would love to speak with you!

We understand that having an elderly, disabled, or special needs pet comes with many unknowns, and want to help make things as easy as possible.

  • All returns and exchanges require an RMA number which will be generated when contacting the customer care team through the website, email, or call us at 888-253-077.
  • Exchanges – We understand that your purchase may not be the right fit for your pet the first time. All exchanges must be made within 30 days of receiving the product. To exchange your product for a different size, please contact our customer care team. If the item being exchanged is not returned in a “new” condition, a re-stocking fee may apply (Please see the re-stocking fees), or the exchange may be rejected if the item is damaged. The postal costs will be covered by yourself.
  • Returns – If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 30 days of receiving the product.

       When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount, less the restocking fee & any postage costs incurred.

             If the product we receive is determined NOT to be eligible for a full refund, then we will notify you with an explanation of why it was determined not to receive a refund (see “RETURN ELIGIBILITY”). In this case, you will have the following options:

RETURN ELIGIBILITY

  • All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full refund, minus charges (restocking fee & postal costs).
  • All products MUST be returned within 30 days of receiving your purchase.
  • Items returned to us without notification will NOT be eligible for a refund or exchange.
  • We will NOT accept returns on any products that our inspection team is unable to make new. This includes but is not limited to damage, hair & smells.
  • An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care.

All returns are subject to a restocking fee which is listed below.

Product TypeRe-stocking Fee
Wheelchair (Medium/Large & Large)$40
Wheelchair (Medium, Small, & Mini)$20
Soft goods$7
Postage return chargeUp to $30

YuMOVE Returns

All YuMOVE supplements have a 6-week money back guarantee. If a circumstance occurs in which you need to return the product before the completion of the 6 week trial period, please contact our Pet Care Consultants at: (888) 253-0777 or Messages@WalkinPets.com.

If you would like to make a return, please contact us by:

  1. Phone: Call the Customer Care Team on (888) 253-0777. Please provide your name, home address, telephone number, email address, and details of the order.
  2. Email:  contact us by email at Messages@WalkinPets.com. Please provide your name, home address, telephone number, email address, and details of the order.

You must post them back to us, including your sales order, to Walkin’ Pets, 105 Route 101a Suite 18, Amherst, NH 03031. You must send the products as soon as possible after telling us you wish to return the order. Please ensure the products are packed adequately to prevent damage in transit.

YuMOVE Refunds

If you are entitled to a refund under these terms, we will refund the price you paid for the products by the method you used for payment. However, we may make deductions from the price as described below.

Refund deductions:

  • We may reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling them in a way that would not be permitted in a shop.
  • If you have chosen to return your product using a pre-paid return label provided by Walkin’ Pets, the shipping cost will be reduced from your refund amount.

YuMOVE’s See the Difference Guarantee

All YuMOVE Joint Care products are covered by a 6 week guarantee. If you try a product for 6 weeks and don’t see the difference, we’ll give you your money back.

FAQ: What is the See the Difference Guarantee?

See the Difference Guarantee

It’s really simple. YuMOVE Joint Care products are backed by YuMOVE’s See The Difference Guarantee*. If you try a YuMOVE product for 6 weeks (42 days) and don’t see the difference, we’ll give you your money back.

*The 6-week money back guarantee is applicable for YuMOVE Joint Care products only. All Walkin’ Pet’s mobility products (including the Walkin’ Wheels dog wheelchair) are subject to a 30-day return policy and are not included in the See the Difference Guarantee.

Here’s how the YuMOVE See the Difference Guarantee it works:

  1. Call our Customer Care Team at (888) 253-0777 to talk through what’s happening.
  2. We’ll make sure you’ve got the right product for your pet and double-check that you’re OK with the feeding guidelines on the pack.
  3. Give it a fair try – though most YuMOVE products show results in as little as 4 weeks, please allow 6 weeks (42 days)
  4. See results – or get your money back in full.

How to get your money back

If you’ve tried a YuMOVE product for at least 6 weeks (42 days), and still not 100% happy after talking it through with our Customer Care Team, and still haven’t seen a difference, we’re happy to process your refund

You will need to return the product by USPS with your proof of purchase and any unused part of the product or the empty containers – and we’ll refund the product’s purchase price.

View our Return Policy

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