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Welcome to the family

Make your pet's life easier

If you care for an aging, disabled, or injured pet, you've come to the right place!

We want to offer you 5% OFF for your aging, disabled, or injured pet

In order to receive this offer,

click the button below and enter your email address

Enter Your Email

What Makes the SureFit® Calculator the Best Choice?

SureFit® Guarantee: we guarantee the perfect size, or we’ll pay your return shipping costs if an exchange is needed. That way there’s no doubt your pet will get the perfect fit.

We highly recommend using our SureFit® Calculator as it ensures the perfect custom fit for your pet. It requires a couple measurements, but only so we can provide your pet with the very best experience.

We recognize this takes a few minutes of your time, but those minutes are worth the happiness your pet will experience once they try out their wheelchair for the first time. Our wheelchairs have already helped more than 81,000 other pets. Let’s make that 81,001!

Other companies simply have you select a wheelchair based on weight, but that often results in a poor fit. Why? A 30 lb bulldog has a very different body type from a 30 lb corgi, but those companies will provide both with the same wheelchair.

Use the SureFit Calculator

Got Questions?

Over the past 20 years, our pet mobility experts have handled more than 49,000 calls. No matter your question, we've got the answer. Give us a call!

Call us now at (888) 439-3942

Call Us Now

FAST FREE SHIPPING

ON ANY ORDER $49 OR MORE

Applied automatically at checkout

Some exclusions apply. Free shipping on orders over $49 will be automatically applied at checkout for delivery within the continental US only. International shipping rates and shipping to Alaska, Hawaii, and Puerto Rico will be calculated based on order’s size, weight, and final destination. Oversized and Certified Pre-Owned products are not included.

Our offices will be closed Monday, May 27th for the Holiday!

Walkin’ Pets Return Policy

At Walkin’ Pets, we strive to deliver the highest quality products for your pets. If you are reading this, then we owe you a huge THANK YOU for choosing us and becoming a part of our family. As part of our family, we are here for you every step of the way. Did your product not fit? Do you need something different? If you’re not sure and want to talk with us about a return, give us a call or send us a message, we would love to speak with you!

We understand that having an elderly, disabled, or special needs pet comes with many unknowns, and want to help make things as easy as possible.

  • All returns require an RMA number which will be generated when contacting the customer care team through the website, email, or call us at 888-253-0777.
  • Returns – If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 30 days of receiving the product.
  • All returns require an RMA number which will be generated when contacting the customer care team through the website, email, or call us at 888-253-0777.
  • Exchanges – We understand that your purchase may not be the right fit for your pet the first time. All exchanges must be made within 30 days of receiving the product. To exchange your product for a different size, please contact our customer care team. If the item being exchanged is not returned in a “new” condition, a re-stocking fee may apply (Please see the re-stocking fees), or the exchange may be rejected if the item is damaged. The postal costs will be covered by yourself.
  • Returns – If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 30 days of receiving the product.

       When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount, less the restocking fee & any postage costs incurred.

             If the product we receive is determined NOT to be eligible for a full refund, then we will notify you with an explanation of why it was determined not to receive a refund (see “RETURN ELIGIBILITY”). In this case, you will have the following options:

RETURN ELIGIBILITY

  • All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full refund, minus charges (restocking fee & postal costs).
  • All products MUST be returned within 30 days of receiving your purchase.
  • Items returned to us without notification will NOT be eligible for a refund.
  • We will NOT accept returns on any products that our inspection team is unable to make like new. This includes but is not limited to damage, hair & smells.
  • An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care on messages@walkinpets.com

All returns are subject to a restocking fee which is listed below.

Product TypeRe-stocking Fee
Wheelchair (Medium/Large & Large)$40
Wheelchair (Medium, Small, & Mini)$20
All Other Goods$7
Postage return chargeUp to $30

HOW TO INITIATE A RETURN

A restocking fee will be charged to all returned products. Each return is inspected closely by our Returns Department, and the amount refunded will be based on the condition the product is received. As all Walkin’ Pets products are medical devices, certain components will need to be replaced for hygiene purposes.

RECEIVE A PARTIAL REFUND

If our returns department determines the returned product is in like new condition, we will keep the product and provide a partial refund. The amount refunded will depend on the type of product received.

RECEIVE NO REFUND

If our returns department determines that the returned product isn’t in a like new condition, we will return your product back to you. You will need to provide a prepaid return label. We will not be responsible for the shipping charges to ship your product back to you. Please send the shipping label to our Customer Care Team.

If our returns department determines the returned product isn’t in like new condition and you refuse to provide a paid shipping label, we will dispose of the product, and there will be no refund.

Our returns department will hold the product for 1 week. If we do not hear from you, the product will be disposed of, and no refund will be issued.

HOW TO RETURN THE PRODUCT

  • Request a return label from us
    • The cost of the label may be deducted from your refund. Ask us!
    • Use the return label within 15 days of receiving it
    • Labels for return are applicable to the United States only. From all locations outside of the United States, the customer is responsible for setting up shipping
  • Use your own return label
    • Provide us with the tracking number
      • Refunds can be delayed if we do not have this information

https://www.walkinpets.com/shipping-returns-terms/

What is the Return Policy for YuMOVE Supplements?

YuMOVE Returns

All YuMOVE supplements have a 6-week money back guarantee. If a circumstance occurs in which you need to return the product before the completion of the 6 week trial period, please contact our Pet Care Consultants at: (888) 253-0777 or Messages@WalkinPets.com.

If you would like to make a return, please contact us by:

Phone: Call the Customer Care Team on 888-253-0777. Please provide your name, home address, telephone number, email address, and details of the order.
Email:  contact us by clicking here. Please provide your name, home address, telephone number, email address, and details of the order.
You must post them back to us, including your sales order, to Walkin’ Pets, 105 Route 101a Suite 18, Amherst, NH 03031. You must send the products as soon as possible after telling us you wish to return the order. Please ensure the products are packed adequately to prevent damage in transit.
YuMOVE Refunds

If you are entitled to a refund under these terms, we will refund the price you paid for the products by the method you used for payment. However, we may make deductions from the price as described below.

Refund deductions:

If you have chosen to return your product using a pre-paid return label provided by Walkin’ Pets, the shipping cost will be reduced from your refund amount.

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