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Welcome to the family

Make your pet's life easier

If you care for an aging, disabled, or injured pet, you've come to the right place!

We want to offer you 5% OFF for your aging, disabled, or injured pet

In order to receive this offer,

click the button below and enter your email address

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What Makes the SureFit® Calculator the Best Choice?

SureFit® Guarantee: we guarantee the perfect size, or we’ll pay your return shipping costs if an exchange is needed. That way there’s no doubt your pet will get the perfect fit.

We highly recommend using our SureFit® Calculator as it ensures the perfect custom fit for your pet. It requires a couple measurements, but only so we can provide your pet with the very best experience.

We recognize this takes a few minutes of your time, but those minutes are worth the happiness your pet will experience once they try out their wheelchair for the first time. Our wheelchairs have already helped more than 81,000 other pets. Let’s make that 81,001!

Other companies simply have you select a wheelchair based on weight, but that often results in a poor fit. Why? A 30 lb bulldog has a very different body type from a 30 lb corgi, but those companies will provide both with the same wheelchair.

Use the SureFit Calculator

Got Questions?

Over the past 20 years, our pet mobility experts have handled more than 49,000 calls. No matter your question, we've got the answer. Give us a call!

Call us now at (888) 439-3942

Call Us Now

FAST FREE SHIPPING

ON ANY ORDER $49 OR MORE

Applied automatically at checkout

Some exclusions apply. Free shipping on orders over $49 will be automatically applied at checkout for delivery within the continental US only. International shipping rates and shipping to Alaska, Hawaii, and Puerto Rico will be calculated based on order’s size, weight, and final destination. Oversized and Certified Pre-Owned products are not included.

Frequently Asked Questions

Here are a few of the questions we get the most. Want to learn more? Reach out to us anytime by phone, chat or email.

Support

What is the Warranty on a Walkin’ Wheels Wheelchair?

The Walkin’ Wheels wheelchair frame is guaranteed for five years from the date of purchase. The warranty protects against defects in the material or workmanship. If a wheelchair frame breaks under normal usage, please let us know and we will repair or replace the wheelchair at our option. You would be responsible for all shipping charges. The wheelchair warranty applies to the original owner only and is non-transferable.

How do I contact Customer Service?

You can reach our Customer Service team toll free at 1-888-253-0777 Monday through Friday. You can also chat or email, and we’ll get back to you as soon as possible.

What are your Customer Service hours?

Our dedicated Customer Service team is available Monday – Thursday from 8:00 am – 6:00 pm EST and Friday from 8:00 am – 5:00 pm EST. You can also email us at messages@handicappedpets.com at any time and we’ll get back to you as soon as possible.

Do you provide wheelchair fitting support?

Yes, our Wheelchair Experts are available Monday through Friday to help answer all of your wheelchair questions. Speak with our experts live by calling us. Live nearby? We even offer in-house fittings at our NH office! We’re happy to help you fit your Walkin’ Wheels, make adjustments and offer professional guidance, just give us a call!

How do I chat online?

Simply click the Live Chat button on the bottom right-hand corner of your screen. One click and you’re chatting online with one of our customer care experts. Live chat is available Mon-Thurs 8:00 am – 6:00pm EST and Friday 8:00 am – 5:00pm EST. Need to reach us outside normal business hours? Simply email or leave us a voicemail and we’ll call you back as soon as possible!

Do you charge sales tax?

We charge sales tax for items shipped to the following states: FL, CA, PA, NV, IL, TX, and NJ.

Yes, we have programs specifically for non-profit rescues and shelters that help support animal welfare. Want to learn more? Call our Rescue Support team at 1-866-578-2926 to discuss how we can help your organization and the pets in your care.

Do you work with Pet Care Professionals?

Yes, our Proven Pro initiative is supported by our in-house Veterinary Resources & Support department is made up of professionals who are devoted to the veterinary and pet professional community. Walkin’ Pets offer products, resources and special programs designed to support Pet Care Professionals. For more information visit our Vet Professional site or contact our Veterinary Resource & Support Team directly at 1-866-578-2926.

Is there a Vet or dealer nearby me?

We have Walkin’ Wheels certified professionals all over the world, click here to find one nearest you!

What is your Privacy Policy?

Your privacy is very important to us. Read our Privacy Policy for more details.

What is the SureFit® Guarantee?

Nothing is more important than your pet’s health and comfort. So, we’ve taken our 20 years of experience to design our SureFit® Calculator to help your pet get the perfect fit wheelchair every time. When you place your Walkin’ Wheels wheelchair order through the SureFit® Calculator, we guarantee the perfect size, or we’ll pay your return shipping costs if an exchange is needed.

Continental US Ground Shipping for exchanges of equal or greater value only.

Can I get Walkin’ Wheels in other countries?

Yes! You can order directly from us or contact one of our international dealers. Please visit our international dealers page by clicking here.

How do I sign up for the newsletter?

Want to stay informed on our latest sales, newest products, and cute pet stories? Sign up for our monthly newsletter, click here to learn more and sign up!

Shipping

How much is shipping?

Orders over $49 ship free within the contiguous US. Need your order fast? Expedited shipping options are available! Shipping rates are calculated based on your order’s size, weight, and final destination. We also offer in store pickup, for our local customers!

Do you ship internationally?

Yes, Walkin’ Pets products are shipped to over 150 countries all over the world! We partner with International Dealers who stock our products as well, find one close to you today!

How long does it take to get my order?

Our mission is to ensure that your shipment arrives to you and your pet as quickly as possible. We make every effort to ship within 24 hours of receiving the order. Our shipping department processes products Monday through Friday. We do use multiple shipping partners to assist with the delivery of product – USPS, FedEx, and UPS. Delivery is typically between 1-5 days unless an Overnight option is chosen. International shipments are guaranteed as far as Customs in that same time frame.

How do I track my order?

We’ll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we’ll be happy to provide tracking information.

Make sure to create an account for easy tracking and re-ordering in the future!

Who will be delivering my order?

We ship via USPS, UPS, and FedEx to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

Do you ship to P.O. boxes, APO/FPO addresses or international addresses?

Yes! We do ship to PO Boxes, APO/FPO addresses and international addresses. Not all orders are able to ship to PO Boxes, if you can only accept packages via your PO Box, please contact Customer Service to confirm your package is sent via the Post Office (additional charges may apply).

What happens if my package gets lost?

If your package were to be misplaced, please call our Customer Service representatives for assistance in tracking your package. All items purchased from Walkin’ Pets are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Payment

How do I make a purchase?

Simply click the “Add to Cart” button and you will be automatically redirected to your shopping cart! From the shopping cart you can checkout, update your cart, calculate shipping or continue shopping.

What information do I need to check out?

Our checkout is fast, easy and secure. Simply enter your name, shipping address and payment information, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit, Apple Pay, Amazon Pay and Google Pay.

How do I add a payment method?

Express checkout is available for PayPal, PayPal Credit and Amazon Pay directly in the shopping cart. To pay with a credit or debit card, simply fill in the required card information at checkout.

To pay with PayPal, click the “Pay with PayPal” button in checkout and you’ll be asked to sign in to your PayPal account. After you sign in, you’ll be taken back to Walkin’ Pets to review and place your order.

Returns

What is your return policy for Walkin’ Pets products (except Walkin’ Wheels)?

We want to make sure your shopping experience is excellent and are glad to give full credit (less shipping cost) for products returned that are in like new, resell-able condition. For more details please read our full Return Policy.

For help with your return, please contact us at 1-888-253-0777.

What is your Walkin’ Wheels return policy?

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us we are happy to help. Often by making simple adjustment will make your dog more comfortable and ready to enjoy their wheelchair. Read our full Return Policy for more details.

For help with your return, please contact us at 1-888-253-0777.

What is your custom orthotics return policy?

It is our intention that every Walkin’ Pets Braces user is happy with their orthotic. If you experience problems, please call us we are happy to help. Often by making simple adjustments that will make your dog more comfortable and ready to enjoy their new leg brace. Read our full Return Policy for more details.

For help with your return, please contact us at 1-888-253-0777.

What do I do if I need to return something?

Give our friendly Customer Service team a call at 1-888-253-0777, and we’ll provide you with your Return Authorization number and instructions for returning your items. Easy as that!

How long do I have to return something?

We offer all our customers a 30-day return policy on all of our products. Have questions? Call us at 1-888-253-0777 and our Customer Service team will be happy to help!

What is the Return Policy for YuMOVE Supplements?

YuMOVE Returns

All YuMOVE supplements have a 6-week money back guarantee. If a circumstance occurs in which you need to return the product before the completion of the 6 week trial period, please contact our Pet Care Consultants at: (888) 253-0777 or Messages@WalkinPets.com.

If you would like to make a return, please contact us by:

Phone: Call the Customer Care Team on 888-253-0777. Please provide your name, home address, telephone number, email address, and details of the order.
Email:  contact us by clicking here. Please provide your name, home address, telephone number, email address, and details of the order.
You must post them back to us, including your sales order, to Walkin’ Pets, 105 Route 101a Suite 18, Amherst, NH 03031. You must send the products as soon as possible after telling us you wish to return the order. Please ensure the products are packed adequately to prevent damage in transit.
YuMOVE Refunds

If you are entitled to a refund under these terms, we will refund the price you paid for the products by the method you used for payment. However, we may make deductions from the price as described below.

Refund deductions:

We may reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling them in a way that would not be permitted in a shop.

If you have chosen to return your product using a pre-paid return label provided by Walkin’ Pets, the shipping cost will be reduced from your refund amount.

What is the See the Difference Guarantee?

See the Difference Guarantee

It’s really simple. YuMOVE Joint Care products are backed by YuMOVE’s See The Difference Guarantee*. If you try a YuMOVE product for 6 weeks (42 days) and don’t see the difference, we’ll give you your money back.

*The 6-week money back guarantee is applicable for YuMOVE Joint Care products only. All Walkin’ Pet’s mobility products (including the Walkin’ Wheels dog wheelchair) are subject to a 30-day return policy and are not included in the See the Difference Guarantee.

Here’s how the YuMOVE See the Difference Guarantee it works:

  1. Call our Customer Care Team at 888-253-0777 to talk through what’s happening.
  2. We’ll make sure you’ve got the right product for your pet and double-check that you’re OK with the feeding guidelines on the pack.
  3. Give it a fair try – though most YuMOVE products show results in as little as 4 weeks, please allow 6 weeks (42 days)
  4. See results – or get your money back in full.

How to get your money back

If you’ve tried a YuMOVE product for at least 6 weeks (42 days), and still not 100% happy after talking it through with our Customer Care Team, and still haven’t seen a difference, we’re happy to process your refund

You will need to return the product by USPS with your proof of purchase and any unused part of the product or the empty containers – and we’ll refund the product’s purchase price.

Exchanges

Do you allow for exchanges?

Yes, we are happy to help you! Whether you need a different size or a different product we want to make sure your pet gets exactly what they need. Give our friendly Customer Service team a call at 1-888-253-0777, we’re always happy to assist you.

*Custom orthotics and prosthetics are not eligible for returns or exchanges.

How long do I have to make an exchange?

We offer all our customers a 30-day returns and exchange policy on all of our products. Have questions? Call us at 1-888-253-0777 and our Customer Service team will be happy to help!

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