Applied automatically at checkout

Some exclusions apply. Free shipping on orders over $49 will be automatically applied at checkout for delivery within the continental US only. International shipping rates and shipping to Alaska, Hawaii, and Puerto Rico will be calculated based on order’s size, weight, and final destination. Oversized and drop ship products such as: Refurbished products are not included.

Top 11 Reasons Why Walkin’ Pets Customer Service Is the Best

The customer service at Walkin’ Pets is something to bark about! Dedicated, pet-loving customer service representatives truly care. They care about both the people and pets they serve. And they all work hard to help pet owners get what they need to best care for their pets.

Customer Service to Bark About

Quick response time, useful information, and cheerful service are just some of our customer-service hallmarks. But there are many reasons why customers feel well cared for by Walkin’ Pets customer service reps. Here are the Top 11:

  1. Friendly, knowledgeable staff answer the phones to help customers with questions and orders.
  2. Expert Walkin’ Wheels wheelchair staff are ready to help with advice, fitting suggestions, and useful tips.
  3. Our veterinary outreach/rescue liaison staff person assists the pet professional community.
  4. International and affiliate outreach staff support helps pets around the world!
  5. Channel Sales are handled with ease and efficiency.
  6. Email your questions! Customer service representatives provide quick and helpful responses.

  1. Live chat is available on our website during business hours.
  1. FaceTime option are available. This allows customers to reach out in whatever way they find most comfortable.
  2. In-house fittings are done free of charge! Do you live within driving distance from our New Hampshire headquarters? Make an appointment, and come on over!
  1. Products in stock, including Walkin’ Wheels dog wheelchairs, are ready to ship same day!
  1. We host a Discussion Forum!  And we welcome pet lovers into our large Walkin’ Pets social media family. Join our pet-loving community any time!

Facebook   Instagram   Pinterest   YouTube   Twitter   Google+   LinkedIn

Walkin’ Pets Customers Come First

At Walkin’ Pets, the customer comes first! We do everything we can to make your experience stress-free and enjoyable.

We understand how much your pets mean to you. You can count on our customer service department to do everything they can for you and your pets.

Thank you for trusting us to help care for your furry family members!

See for Yourself!

Meet your Walkin’ Pets customer service reps in this video:

Walkin’ Pets Customer Care Helps a Grateful Customer

Walkin’ Wheels dog wheelchair is a fantastic product that is supported by awesome customer service. We selected Walkin’ Wheels because our dog has unusual proportions due to her mixture of breeds. When I called with questions regarding measurements, your representative Dez was enormously helpful and recommended the correct size selections for Shayna, after confirming her suggestion with the wheelchair department. Once the product arrived, we had additional fitting questions and Nancy went out of her way to help. She asked me to send photos of Shayna in her wheels to make sure she was fitted properly. She suggested some adjustments and examined a second set of photos to make sure that all was well. Her dedicated assistance has helped our 14 1/2 year old dog with a degenerative disorder experience great success. Today, six days after receiving her wheels, Shayna successfully returned to the park she has been unable to reach for about a month. She was so happy that she did not wish to return home. Thanks to a wonderful product and a wonderful support staff, our sweet old gal can enjoy whatever time she has left on this Earth.

– Shayna’s Mom

Finally, many Walkin’ Pets staff members had a great time making our very own “TO THE PETS” music video. To see it, go to this blog post.

See All Walkin' Pets Products
Boxer Wheelchair Fitting

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