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Frequently Asked Questions
To get answers related to support, shipping, payment, or returns.
Check out our FAQGeneral Support
For general inquiries, order status, or help with your account, feel free to drop us a line.
Email: messages@walkinpets.com
Warranty Claims
For warranty questions, please reach out to our Customer Experience team with a detailed description of the issue and photos showing the concern so we can review and guide you on next steps.
Need to call us?
For support by phone, call our friendly customer experience team directly.
Toll-Free: 1 (888) 253-0777
Returns & Exchanges
We offer a 30-day return window on our products to ensure your pet gets the perfect fit. Before sending any items back, please review our full guidelines and return process.
Check our return policyPartnership Requests
From sponsorships and collaborations to influencer partnerships, this is the place to connect with our team. Share your details so we can see if your proposal is the perfect fit.
Fill out request form
